00 — services

included with every account

Your dedicated advocacy partner.

Software is the easy part. The hard part is launching, learning, and growing a program that thousands of people actually want to use. That's where we earn our keep — and that's why every customer gets a real human team, not a chatbot and a help center link.

Schedule a demo →Hear from customers

avg CSM tenure: 4.6 years · NPS on services: 71

BIWEEKLY · TUE 9:30

Program review — week 24

Top advocatePriya R., +43% lift wk/wk

Topic themelaunch hot takes

Open follow-ups3

Risk flagsales segment underposting

Your EveryoneSocial teamACCT · 0421

ASSIGNED TO

Northwell Communications

2,840 advocates · live since Jan 2024

Samantha Ortolani· 4y

Senior Customer Success Manager

Tue · Thu

Daniel Park· 3y

Onboarding Lead

Wks 1–8

Renée Velázquez· 8y

Executive Sponsor

QBR · esc.

Samantha replied to your kickoff doc 2h ago

coffee w/ Sam before kickoff — she's stoked

01

partnership, by default

Partnership isn't an upgrade. It's the contract.

Every customer — from a 500-person pilot to a 50,000-person rollout — gets the same human team and the same level of care. Software vendors call this "premium." We call it Tuesday.

01

CSM~12 accounts per CSM · capped

A dedicated CSM, named on day one.

Not a queue, not a 'pod.' One person who knows your program by heart, attends your standups, and shows up to your QBR with the slides already built. Average tenure on the team: 4.6 years.

02

ACCESSadmin seats · moderators · reviewers

Unlimited admins, unlimited group leads — including external partners.

Add the comms director, the field marketing lead, the recruiting partner, and the regional managers — plus external partners like your agency — at no extra cost. Your program scope shouldn't be governed by a seat license.

03

ONBOARDING8-week structured rollout

Onboarding that lands the program, not the login.

Eight weeks, structured. We bring a launch playbook, a CMS audit, executive talking points, and a Slack channel where your team and ours actually talk. You go live with a working program, not a configured tool.

04

QBRevery 90 days · with your exec

Quarterly business reviews that earn the renewal.

Real benchmarks against your industry, real recommendations from your CSM, and real roadmap influence — your team's feature requests show up on the next quarter's plan. We come prepared.

02

inside the week

What your CSM actually does.

A glimpse into a real week. The interesting parts aren't the dashboards — they're the small judgment calls a person makes when the data is ambiguous. AI helps your CSM cover more ground, but the work is still human.

Samantha's week — Northwell Communications

field journal · week 24

shared with you

MON

9:14

Reviewed weekend posting dip

Sales segment dropped 22% Sat–Sun. Pinged Kira (sales enablement) — turns out the Q3 pipeline push pulled focus. Drafted three Monday-morning posts in their voice; she approved two.

TUE

10:30

Biweekly with the comms team

Walked through last week's shares, highlighted the analyst-quote post (43k impressions). Recommended doubling down on third-party validation content for the next two weeks.

WED

14:07

New advocate cohort onboarded

18 new advocates from the recently-acquired EU office. Sent personalized welcome notes (auto-drafted, manually polished). Set them up with a region-specific content stream.

THU

11:42

Coached a struggling executive

CFO was sharing twice and ghosting. 30-min video — turns out the content didn't feel "him." Switched him to a curated quarterly-letter style. He posted that afternoon.

FRI

16:00

Wrote the weekly digest

Top performer · what worked · one thing to try Monday. Sent to the program owners and exec sponsor by 4pm.

CSM INTEL · MON 9:01

"Samantha — three things that need a human eye this week."

01Sales segment posting fell 22% over the weekend — flag for Kira on Monday.

02CFO has shared 2× this quarter. Predicted churn risk: 0.78.

03Analyst-quote post is converting 4× the program average — recommend a topic stream.

insights proactively presented to your CSM by EveryoneSocial's AI assistant

RECURRING · ON YOUR CALENDAR

Biweekly program review

with your team · Tue

Weekly digest in your inbox

Friday at 4pm

Always-on Slack channel

shared with Samantha & Daniel

Quarterly business review

with exec sponsor

03

managed programs

ADD-ON · ENGAGEMENT-BASED

Want us to help you run your program, day-to-day?

For comms and marketing teams without a full-time advocacy lead, we'll embed. A senior strategist plus a program manager from our side, working alongside yours. Quoted as a separate engagement.

01

Content strategy

A monthly content plan, written for your audiences.

We run content workshops with your comms and product teams, build a 30/60/90 calendar, and tell you which voices to lean on.

02

Program management

We run the standup so your team doesn't have to.

Weekly cadence with your owners. We bring the agenda, the recap, the action items, and the next week's plan — like a chief of staff for your program.

03

Reporting & analytics

Custom reports, mapped to the goals your CMO already has.

Pipeline-influence, share-of-voice, employer brand reach — whatever your stakeholders are measuring, we build it once and ship it monthly.

04

Content curation

A real human reviews every piece before it hits the feed.

We sit between your editors and your advocates — sourcing, polishing, and routing content so the front page of your program never goes stale.

Engagement plan · Q3SOW-2086

FOR

Northwell Communications

Goal: 3× analyst-quote share rate by Q4

FROM EVERYONESOCIAL

Senior strategistSasha Lin · 8h/wk

Program managerBeto Alvarez · 12h/wk

Content reviewerJanelle Otieno · 6h/wk

DELIVERABLES

Monthly content calendar

Weekly program standup

Monthly executive report

Always-on Slack curation

SAMPLE

Engagements typically start at 4 hours/week and scale with your program. Pricing on the same quote as your subscription.

Talk to us about a managed program →

IN THEIR WORDS

People talk about people, not products.

I am able to post everyday on LinkedIn and it takes me less than 30 seconds. All the content is high quality. If this was not here I would not post on LinkedIn.

Account Executive

This tool makes it easy to build a social media pipeline and schedule, also connect to content I might not ordinarily have been aware of.

Senior Account Manager

You provide real time factual information that saves time, instead of me having to research all the different events and products.

Sales Enablement Manager

I love the ease of sending out content that has been approved and curated.

Marketing Manager

Ready to see what real partnership looks like?

Schedule a demo and meet the team you'd be working with — not a salesperson, the actual humans on your account.

Schedule a demo →