Employee Advocacy is defined as the promotion of a company by employees who share their support for a company’s brand, product, or services on their social networks. The goal of employee advocacy is to inform, educate and engage the workforce allowing them to become brand ambassadors or “employee advocates.”
While social media is often the main medium for employee advocacy, employees may also use other outlets like email, chat, forums, discussion boards and more.
Companies need positive reviews and word-of-mouth recommendations to help build trust among its target audience.
Employee advocacy is one of the best forms of reputation-building marketing, but it has to be genuine and it is sometimes difficult to achieve organically
Employees are the most credible voices on multiple topics, including the company’s work environment, integrity, innovation and business practices. (Edelman Trust Barometer report)
Employee advocacy is still fairly new, but more companies are realizing how necessary a program is to implement. The brands that are jumping on board right now are reaping the long term benefits and transforming employees to social media powerhouses.
For example, brands like Dell, Adobe, Genesys, & many others have adopted employee advocacy and seen significant results in marketing, sales, social recuriting, and employee engagement.
In fact, only 3% of employees share content about their company, but those shares are responsible for driving a 30% increase in the total engagement a company sees. (LinkedIn)
This means that no matter how often your PR team is out there sharing the gospel or the CEO is on television, Inc. magazine or TechCrunch talking about your company, nothing is more effective than the voice of your employees.
From a lead generation perspective, employee advocacy is an “always on” marketing channel that results in 5x more web traffic and 25% more leads. (Inc)
84% of people trust recommendations from friends, family, colleagues over other forms of marketing. (Nielsen)
Leads from employee advocacy are 7x more likely to close than other forms of leads. (Find & Convert)
An employee advocacy platform is a program that enables employees to share approved company content with their networks. Usually via employee advocacy software.
In order for employees to actively participate in employee advocacy, they need to be enabled with a software that makes access to content, integrations, data, and their social accounts easy.
Employee advocacy platforms can also transform your workforce into powerful marketers and sellers, help kick-start dialogue, and drive results in our increasingly connected economy.
No longer can a brand simply rely on bulk advertising, as consumers and business professionals alike probe and research your products and services long before arriving at your door. If you’re not in the conversation – you don’t exist.