Gamification Strategy in Business

Gamification strategy applies to more than just apps and games, it can be used in businesses to enhance employee engagement, marketing efforts, and more.
 
Humans love games, from little children to adults, the prospect of receiving a reward for an action is something we all instinctively are attracted to.

In the consumer products world, especially with apps and games, gamification is a critical tool to keep users engaged and continuing to use the product.
 
Did you know that 95% of people who download a mobile app and don’t receive a push notification will be inactive in 90 days?
 
Gamification also has applications for business tools and processes and can be used in a professional environment to much the same effect: to get people more engaged.

As we like to say, in the world of business software like EveryoneSocial, the foundation of success is engagement: how often and how much are our users using our product.

High engagement means success for us and the client.

Some of the same tools and processes we employ to gamify our product can be used in a general business environment as well.

That said, there are pitfalls and going too far with gamification can lead to negative results. Let’s take a look at what works in a gamification strategy vs. what doesn’t.
 
Gamification Strategy Tips
 

Take the long view

Regardless of who or what you’re trying to gamify, it’s very important that you take the long view.

It’s very easy to get people riled up, and in any group of people, there are going to be those that relish competition and those that do not.

One of the chief things to avoid when it comes to gamification in business is going too deep too early. Make sure that whatever you do is appropriate for the audience and not going to be a one-and-done program.

 

Don’t overemphasize rewards

Thinking that people will only participate in your program if the rewards are big and flashy is a fallacy.

The best corporate gamification programs are about the competition itself. The problem with big rewards are twofold:

  1. You can’t keep funding big rewards over the long-term (remember the point above about taking the long view?)
  2. It often creates false incentives (people end up cutting corners and doing things you really don’t want them doing, just for the win).

 

Create a level playing field

When we help our clients gamify their employee advocacy programs, we advocate they share the scoring framework with all of their users.

This helps everyone understand how the game works, what the goal is, and how to succeed.

Of course, gamification in the corporate environment should always be about some larger goal (e.g., driving new leads, opportunities, increasing brand reach, etc.) and having the rules of the game out in the open helps everyone participate, regardless of who ends up winning.
 

Don’t just celebrate the top performer

You’re all winners! No, but seriously, performance should be measured at least in part based on participation.

If 90% of your participants are fully engaged in your program (whatever it is), that’s a huge win, regardless if the top 10% are driving the majority of the results.

Gamification in business is about the team.

Yes, you should reward your very top performer, but be careful to reward your participators as well. If you don’t, you’ll likely see a big drop off in engagement.
 
Want more tips on building a team of engaged employees? Here are 4 ways to improve employee engagement.
 

Come up with creative rewards

Back on the topic of rewards, there’s a pretty clear difference between those that work vs those that don’t.

Prizes and other material rewards that aren’t really connected to your business (e.g., a gift certificate, an iPod, etc.) aren’t that effective. You’re running a competition for professionals inside a corporate environment.

The best gamification rewards we’ve seen are those that are connected with professional recognition and advancement: a Linkedin recommendation from a VP, a shout-out at an all-hands meeting, an invitation to guest blog on the company blog, etc.

Note these rewards are also low/no-cost and really connect the gamification back to the business as a whole, which is very important.
 

Track and report

What’s the saying: if it doesn’t get tracked it doesn’t exist? That certainly goes for gamification programs.

Tracking is important for a number of reasons:

  • It helps the participants know where they stand and how to improve
  • It helps the program leader understand if the program is actually driving the business goals you set out to

We recommend putting a tool or solution in place like EveryoneSocial, which allows you to easily share results with users either through the web or mobile app, or an email newsletter and track overall program performance.

Of course, you can also do these sorts of things by hand, but that gets difficult and time-consuming pretty quickly.
 

Gamification Strategy Tips Conclusion

Hopefully, these points and learnings can help you think about how to better organize and execute your own gamification strategy and programs at your company.

Things are more fun when there’s some competition. However, it’s important to be careful and be measured in your approach.

If you have any other thoughts or questions about gamification for business, or how some of this may apply to something you’re considering for your company, drop us a line. We’d be happy to chat.
 

Looking to improve employee engagement, get accurate social reporting & statistics, while having a gamification marketing strategy in place? Learn how EveryoneSocial’s platform can help.